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POSMarket.com.au: POS Software | Barcode Readers | Cash Registers | Experts in Point of SaleCall Us or Visit Our Showroom
1300 737 998

3/172 The Entrance Rd Erina

Customer Service: Refund Policy

> > Refund Policy

All returned goods are at your risk in transit and losses often are not covered unless you make special arrangements with your carrier. POSMarket recommends that you consider registering and insuring your goods before consignment, for return to us. Unfortunately, we cannot accept any responsibility for goods that are lost in transit and not received by POSMarket.

If, within 7 days of delivery, any item purchased from POSMarket is found to have manufacturing defects covered by the manufacturer's warranty, POSMarket will exchange or repair it.

Please ensure the following:
  • you contact POSMarket prior to returning the product to advise details
  • goods are returned in original condition with their original packaging
  • goods are accompanied by your original receipt
  • goods are not damaged in transit
  • you pay for return delivery costs

    Please Note: If upon examination, the item is found not to be defective POSMarket will return the item with delivery being at your cost.

    Address for Returns
    As we source our products from a number of different Australian wholesalers please contact us prior to returning any defective goods. After any applicable troubleshooting by phone you will be issued with a Return Material Authorisation (RMA) number. At that time you will be advised of the address for returns.

    Change of Mind
    You are welcome to exchange your product or get a credit or refund in the event that you change your mind as long as the goods are returned in saleable condition with all original packaging within seven (7) days of delivery. You will receive a full refund less a 25% restocking fee. As this is a fee that is charged to us by the wholesaler(s) we are unable to waive this fee.
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    Head Office (Showroom)
    Shop 3 (Palm Court)
    172 The Entrance Rd
    Erina NSW 2250
    Ph: (02) 9008 1134
    Fax: (02) 8246 6382

    Warehouse Locations

    • North Ryde 2113
    • Gladesville 2111
    • Macquarie Park 2113
    • Rydalmere 2116

    • Hamilton 4007
    • Milton 4064
    • Tingalpa 4173

    • Box Hill 3128
    • Box Hill South 3128
    • Docklands 3008

    • Mile End 5031

    • Bibra Lake 6163
    • Burswood 6100
    • Balcatta 6021

    New Zealand
    • Penrose Auckland

    Please note that not all products are available or are in stock at all locations. Contact us for details.
    Point of Sale & Barcode Solutions!!

    Call an Expert: 1300 737 998
    Monday to Friday: 9:00am to 5:00pm AEST
    except public holidays.

    Visit our Showroom:
    3/172 The Entrance Rd
    Erina NSW 2250
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